Exchange and Return Policy
Should you decide that you would like to exchange your current purchased item with another item, then simply come down to our warehouse to do the transaction. Do make your way down to our warehouse within 1-week of purchase of the item and ensure that the item is in its original, resalable, unspoilt condition with the receipt.
Exchange will be made free of cost. Also, do give us a call before coming down to ensure that we have the item in stock which you are looking for. This will ensure that the exchange is done smoothly.
Should you decide that you want to return your purchased item, then simply request for us to collect the product within 1-week of purchase, in its original, resalable and unspoilt condition with the receipt.
At the same time,note that the return policy is not applicable for perishable goods. This is to avoid cross-contamination and ensure freshness in the products we deliver.
You must ensure that the following conditions are met before returning the product. The product:
- is not a perishable
- is not faulty
- is in its original condition
- has not been used
We will refund you the price of the good in the form of credits into your account which you mayuse in your next shopping.
Please note that we will charge a flat fee of S$7.50for the re-collection the product.